top of page

Privacy Policy

A legal disclaimer

Last updated: 30 September 2026

This policy explains how Golfluence ("we", "us", "our") collects, uses and protects your personal information when you use our website, golfluence.co.uk, use our consultancy services, or use Trigger CRM, our customer relationship management software.

​

Who we are

​

Golfluence is a golf marketing consultancy [registered in England and Wales, company number [number]] with its registered address at [address]. We are registered with the Information Commissioner's Office (ICO) under registration number [ICO number].

Contact for privacy matters: golfluence@outlook.co.uk

Our two roles

How we handle your data depends on how you interact with us:

  • As a controller, we decide how and why your personal data is used. This applies to website visitors, enquiries, clients of our consultancy, and Trigger CRM account holders (for account, billing and support purposes).

  • As a processor, we handle personal data on behalf of our Trigger CRM customers. If you are a customer's contact, lead or client whose details are stored in Trigger CRM, the customer decides how your data is used, and we process it only on their instructions. Please contact that business directly for requests about your data.

 

What information we collect

When you visit our website

  • Technical data such as IP address, browser type, device, pages visited and time spent

  • Cookie and analytics data (see "Cookies" below)

 

When you contact us or use our consultancy services

  • Name, email address, phone number, company name and job title

  • Details of your enquiry and any information you share with us about your business or marketing needs

  • Billing and payment details for invoicing

 

When you use Trigger CRM

  • Account details: name, email, company, login credentials and role

  • Usage and log data, such as login times, features used and IP address

  • Billing details for subscriptions

  • Support communications

  • Data your organisation uploads or creates in the CRM (for example, contact and lead records), which we process as a processor

 

When you subscribe to our marketing

  • Your name, email address and your marketing preferences

 

How we use your information and our lawful basis

PurposeLawful basis

Responding to enquiriesLegitimate interests, or steps before entering a contract

Providing consultancy services and Trigger CRMPerformance of a contract

Billing, accounting and legal record-keepingLegal obligation

Sending marketing emailsConsent, or legitimate interests for existing business contacts (PECR "soft opt-in")

Improving our website and software, analyticsConsent (for non-essential cookies) or legitimate interests

Security, fraud prevention and supportLegitimate interests

 

Marketing

We only send marketing emails to people who have opted in, or to existing clients about similar services where they haven't opted out. You can unsubscribe at any time using the link in any email or by contacting us. We never sell your personal data.

 

Cookies

Our website uses cookies and similar technologies.

  • Essential cookies make the site work and don't need consent.

  • Analytics and marketing cookies are only used with your consent, which you can give or withdraw through our cookie banner [or settings link].

[List the tools you use, e.g. Google Analytics, Meta Pixel, LinkedIn Insight Tag.]

Who we share your information with

W

e share data only where necessary, with:

  • Service providers who help us run our business, such as [hosting provider], [email provider], [payment processor], [analytics provider] and [accounting software]

  • Professional advisers such as accountants and lawyers

  • Regulators, law enforcement or courts where required by law

  • A buyer, if our business is sold or restructured (with your data protected on the same terms)

 

We require these providers to protect your data and use it only for the services they provide to us.

 

International transfers

Some of our providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Addendum, or transfers to countries with UK adequacy regulations. [Confirm with your providers.]

 

How long we keep your information

We keep personal data only as long as needed for the purposes above:

  • Enquiries: [12 months] after our last contact

  • Client and billing records: [6 years] to meet tax and accounting requirements

  • Marketing subscribers: until you unsubscribe

  • Trigger CRM account data: for the life of your subscription and [X months] afterwards

  • CRM customer data we process on behalf of customers: as set by the customer's instructions, and deleted or returned when the contract ends

 

How we protect your information

We use appropriate technical and organisational measures to protect your data, including [encryption in transit and at rest, access controls, secure hosting, regular backups]. No system is completely secure, and we will notify you and the ICO of a breach where the law requires.

 

Your rights

Under UK data protection law you have the right to:

  • Be informed about how your data is used

  • Access the personal data we hold about you

  • Have inaccurate data corrected

  • Have your data erased in certain circumstances

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time, where we rely on it

  • Not be subject to solely automated decisions with legal effects

 

To exercise these rights, email golfluence@outlook.co.uk. We will respond within one month. We may need to verify your identity first.

Complaints

If you are unhappy with how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Children

Our website and services are for businesses and are not directed at children under 13. We do not knowingly collect children's data.

Links to other sites

Our website may link to third-party sites. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date at the top. We will notify you of significant changes where appropriate.

bottom of page